Support

We keep support fast, direct, and human. Send clear repro steps or a short Loom and we’ll help quickly.

Contact channels

• Email: support@mzjpg.com
• Roadmap & feature requests: support@mzjpg.com
• Teams & licensing: support@license.mzjpg.com

Troubleshooting checklist

• Extension not detecting media? Reload the tab, then open the capture panel and ensure detection is enabled for the domain.
• Slow downloads? Check if the site throttles connections; try fewer parallel fetches or export URLs to run via FFmpeg.
• Permissions prompt? We request the minimal origin permissions required to access media responses. You can revoke per-site in Chrome.

Release notes

• Current: MediaResourceDownloader release candidate focusing on capture accuracy and error clarity.
• Coming soon: in-product onboarding, export templates, and Mac companion alpha.

If you’re blocked, include the site URL (privately), the time it happened, and any console errors. We usually respond within one business day.